**Returns:** We accept returns within 30 days of purchase. Items must be unused, in their original packaging, and in the same condition as when you received them. **Refund Process:** 1. **Initiate a Return:** Contact our customer service team at [customer service email] to request a return authorization. 2. **Return Shipping:** You will be responsible for the cost of return shipping unless the item is defective or incorrect. 3. **Inspection:** Once we receive the returned item, we will inspect it to ensure it meets our return criteria. 4. **Refund Issuance:** Refunds will be processed to the original payment method within 5-7 business days after the return is approved. Shipping costs are non-refundable. **Exchanges:** We do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order. **Defective or Incorrect Items:** If you receive a defective or incorrect item, please contact us immediately at hello@cadencecandleco.com. We will provide instructions for returning the item and cover the cost of return shipping. A full refund or replacement will be issued upon receipt of the returned item. **Non-Returnable Items:** Items marked as "final sale" or "non-returnable" are not eligible for returns or refunds. **Contact Us:** For any questions or to initiate a return, please email us at hello@cadencecandleo.com. Thank you for shopping with Cadence Candle Co. We value your satisfaction!